ADAMcare Problem Report Form

ADAMcare Problem Report

This ADAMcare Problem Report Form is for customers with an ADAMcare Contract. This report form is the quickest way for us to respond to your needs. Please answer the following questions as completely and accurately as you can. If you need information on ADAMcare Support, please contact us and we will be happy to discuss your support and maintenance requirements.

Company name: *
Contact name: *
E-mail: *
Dongle #:
(* = required fields.)


Software: Version (e.g. 2.4.0):
Hardware: Serial No.:
Graphics Card: Driver Version:


Operating System:


Problem description:

Please describe the problem in as much detail as possible in order to assist us in solving the problem.

Is the problem: Reproducible (i.e. always occurs with the same sequence of events or input data), or
Intermittent


Test data:

Please upload any test data, screenshots, etc., that you have that might assist us in solving the problem.

Notes:

  1. All files other than JPEG files should be zipped prior to uploading to reduce transfer times. (JPEGs may be zipped if you wish.)

  2. If the files are not meant to be in the same folder, use zip to ensure path names are preserved.

  3. The maximum individual file size is 100 MB. We recommend using smaller file sizes to avoid lengthy re-uploads if there is a problem during upload.

  4. The maximum number of files per upload is 100. If you need to upload more files, either fill in this form again with the additional files or zip subsets of files together.


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